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Delivery & Returns

DELIVERY

Our main priority at The Kinky Apothecary is to get your products to your home or office in top condition, and in an as affordable and stress-free method as possible. Orders received before 5pm are usually delivered next day within Lagos, and within 2-3 days to other states, depending on the delivery method you opt for.

Delivery costs

Delivery costs vary depending on size of order and delivery location. All Lagos orders over N15,000 qualify for free delivery while orders outside of Lagos over N15,000 will be charged a flat fee of N1,950. Delivery costs for orders under N15,000 vary depending on location and will be clearly stated on checkout.

Free delivery for qualifying orders is still valid in conjunction with a voucher code, automatic discount or credit voucher.

For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied.

For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied.

Vouchers and automatic discounts do not apply to delivery charges, unless otherwise stated.

Delivery charges will not be refunded for cancellations.

We reserve the right to change or discontinue the free delivery offer at any time.

Delivery times

Unfortunately we are unable to give specific times that deliveries can be made. However this will be from Monday – Friday, 9am – 6pm.

Delivery process

You will receive an email and sms on the day of your delivery with an approximate time of your delivery. You will then have a window to change this delivery to a more convenient time for you.

Re-delivery

We charge a fee of N1,000 to re-deliver products if no-one is available the first time to collect a delivery that you have organized and confirmed. Therefore kindly ensure that someone else is available to collect the products on your behalf if you will not be there to accept your delivery.

Delivery to P.O. Boxes

We unfortunately do not deliver to P.O. Boxes. Packages need to be received and signed for by an individual.

Order pick-ups

Kindly note that our concessions run independently according to the rules of the establishment in which they are located, and so products ordered on the website can unfortunately not be collected at any of our concessions.

We try our best to make sure all your favourite products are kept in stock at our concessions, however if you would like to verify before you head down, please call the specific shop on their number listed on the Store Locator page.

International shipping

As a rule, we generally do not deliver out of Nigeria. However, drop us a line at orders@thekinkyapothecary.com and we might be able to organise something.

Modifications and Cancellations

You have one hour after placing an order to modify or cancel the order. To enable us to assist you in the quickest and best way, kindly call us on +234 1 765 4546 or +234 817 694 5728 to make any changes.

Tracking your order

If your order has not arrived in the timeframe specified in your confirmation sms & email, kindly call us on +234 1 765 4546 or +234 817 694 5728 or email cs@thekinkyapothecary.com quoting your delivery address and order ID, so that we can assist you in tracking your order.

RETURNS

For hygiene reasons, we cannot accept returns unless products are faulty or damaged.

Sign up for details of events, special offers, flash sales and to receive 10% off your first order of ₦7,000 or more

All Prices Are in NGN

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All prices are in NGN